Returns & Replacement Policy

Returns & Replacement Policy
Returns
At Shop Your Statement we make sure all the products reach safely and on time. Our policy has no return policy however if there is any manufacturing defect in the product we replace the product however same has to be notified within 12 hours of receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items:
Gift cards
Personalized Items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once inspected we will replace or refund according to company policy.
Replacement 
For your order to qualify as a Replacement or exchange:
  • You must raise a request by emailing us on shopyourstatement95@gmail.com  within 12 hours of receipt of your order.
  • Product packaging, labels & tags must not be tampered with.
  • Product must be in a saleable, unworn and undamaged condition in its original packaging. Please do not send items outside of this time-frame or they will be refused. 
  • Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
  • Refunds will only be processed for damaged or defective products in the form of store credit only if the product is not available with us as we have only a replacement policy.
  • Please note the shipping charge wont be refunded.
  • For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway.
  • Timeline for same would be 5-8 working days but if product is shipped and the order is cancelled shipping charges of Rs 100 wont be refunded of if it is COD or prepaid order.
  • Once you have requested for a replacement / exchange the product must be shipped within 3 to 4 working days and tracking must be shared on email.
  • Please note return Shipping charges will be bared by the customer and Not the company. 
  • Most importantly we dont accept returns on customers likes or dislikes. Replacement of the same product is only accepted if product is wrongly received or damaged when received
 
Cash On Delivery:
  • To avail COD Service, all items in the cart should be applicable for COD.
  • In case your pin code is not serviceable
  • You cannot open the box without making the payment at the time of delivery
  • If the product or packaging has been tampered with, do not accept the order
  • No credit/debit cards are accepted at the door under the Cash on Delivery method
  • NO COD Available On personalised items. 
How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?
 
What if you receive products that are damaged?
In extremely uncommon situations where your item arrives in poor condition, our customer support team will request additional evidence to begin the process of providing a replacement or store credit for you. This evidence should include photographs, unedited unboxing videos with no interruptions, product descriptions, and any other relevant materials, all submitted within 12 hours after the product's delivery. This information will be used to confirm that the item indeed arrived damaged, and upon inspection, we will proceed with issuing a refund.
Under what circumstances are refunds not available?
Refunds will not be granted in cases where:

  1. The customer no longer wants the item after receiving it. We do not accept returns solely based on a change of mind.

  2. Items that match their provided description and specifications are not eligible for return or refund under this policy.

  3. Personalized products, as well as specially made-to-order products, are not eligible for refunds.

  4. Products in where hygiene is a concern, cannot be replaced or refunded.

 
Under what circumstances can you qualify for a refund?

  1. Automatic Refund for Undelivered Orders: If your order has not been delivered within 45 days from the date of your order, you are eligible for an automatic refund.

  2. Prepaid Order Cancellation or Unavailability: In cases where a prepaid order is canceled by the customer after dispatch or if the customer is unavailable to accept the delivery, a refund will be processed once we receive the product back. Please keep in mind that both forward and reverse shipping charges will be deducted from the final refund amount.

  3. Damaged Product in Transit: If it can be proven that the product was damaged during transit and the evidence provided by the customer (including photos and unedited unboxing videos without interruptions) is accepted within 48 hours after the product is delivered, we will initiate a return pick-up and conduct a quality check. This check will assess whether the product was unused, tampered with, or if it lacks any required tags. After passing the quality check, we will initiate a replacement.

  4. Customer-Requested Replacement or Exchange: If a customer wishes to replace or exchange a product for any reason, they will be responsible for shipping the product back to us. Please note that the customer will bear the delivery charges for returning the product.

Important Note: The refunded amount will not include the shipping charges incurred when placing the original order.
 
Cancellations:
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. We can only cancel the order if the product is not shipped yet from our store.  Once the shipping label is generated that means we have already packed and paid the shipping charges to the courier company. 

Shop Your Statement reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
For Every Cancellation from customers end incase of Prepaid Shipments total of 130 rs will be deducted.